December 12, 2008 Effective listening is an important part of business success. Listening is something we do all the time, take for granted actually, but the ROI from “active listening” can be tremendous. How you listen to colleagues, to customers, to yourself is key. Are you just there or is listening a conscious activity? When you listen to [...]
Read the full article → October 24, 2008 Few, and none who know me, would accuse me of being a pessimist. However, there is a word, often considered negative, the word “no,” that I use a lot. Now here is the glass half full part. I think it’s a very positive word. I use it in my work and at home, and have [...]
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