Posts tagged as:

Customer Relationship Management

Client Relationship Principles – 5 Steps for Success with your Customers

February 16, 2010

Over the years, I have found the following client relationship principles helpful:
1) Love your client. Be their partner. Care about what they care about. Be empathetic to their situation and challenges. Forgive their peculiarities. Learn their business.

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Is the era of warm and fuzzy relationship marketing DEAD?

May 1, 2009

Each Friday, for the past three weeks, Deb Rapacz* has posed a relationship marketing power question and explored its implications. On the following Monday I provided some quick tips, some hip shots on how to use the insights in Deb’s post to help your business. This is the third post in the series.
From auditing dozens [...]

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The Hidden Workforce
Smart Women Who’ve had Babies

November 14, 2008

I have worked with a large number of very smart women. I’ve reported to them, had them report to me, had them as clients, and worked with them as vendor partners. I’ve experienced them as competitors.
Sometimes these smart women make the choice to stay home with children. And sometimes it’s a smart man who makes [...]

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