December 2, 2009 Finding business innovation ideas isn’t difficult but it can be hard to do. The answers are there if you are willing to work for them. Usually the front-line staff know. The customers definitely know. Business innovation is all around if you are willing and know how to dig for it. An example. When I started [...]
Read the full article → July 23, 2009 I grew up in Manotick, Ontario on an island in the Ridaeu River. I’m not trying to get all Huck on you but this experience provides some perspective on customer experience mapping. Living on an island required an early and deep understanding of water. Swimming and canoeing were integral parts of my early life. So [...]
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