Employee Management

Loyal Customers and Loyal Employees – Two Peas in a Pod

July 9, 2009

We write about customer loyalty and how to use marketing to affect customer relationships a lot but there is another way to influence customer loyalty: your employees. Employees are on the front line with customers and how they feel about your company, about the work they are doing, has a profound impact on the message [...]

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Acme Productivity Enhancer –
Bottleneck removal at your fingertips.

March 11, 2009

The difficult business environment has me thinking about productivity in the workplace, about doing more with less. In my experience, a key to improved productivity is the application of bottleneck remover or, said another way, delegate. Productivity is nice, but delegation can be scary. “What if they don’t do what I want done the way [...]

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How to Write a Meeting Agenda – Making PALs

March 9, 2009

Do meetings make you crazy? Personally, I like them. When there’s an effective meeting agenda, it’s a chance to interact with colleagues and share ideas but, when they don’t have structure, when there’s no agenda, they make me crazy too. Like most things, planning is the key to success. There are three broad elements to [...]

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