July 15, 2009
I’ve learned a behavior that really helps me find business innovation. Try putting your ego aside and accept, in fact, assume you don’t have the answer. Doing this allows you to listen without prejudice and carefully consider what is being said, rather than putting your mental energy into defending your opinion. By assuming that you [...]
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July 9, 2009
We write about customer loyalty and how to use marketing to affect customer relationships a lot but there is another way to influence customer loyalty: your employees. Employees are on the front line with customers and how they feel about your company, about the work they are doing, has a profound impact on the message [...]
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