Team Work

Loyal Customers and Loyal Employees – Two Peas in a Pod

July 9, 2009

We write about customer loyalty and how to use marketing to affect customer relationships a lot but there is another way to influence customer loyalty: your employees. Employees are on the front line with customers and how they feel about your company, about the work they are doing, has a profound impact on the message [...]

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To Find Innovation be a Conductor

June 25, 2009

Business innovation is a right-brain activity. Scary stuff for all you left brain folks but I’m afraid it’s true. But don’t worry. We all have right-brain capabilities. Daniel Pink writes about this in A Whole New Mind. All you need to do is isolate the left brain to take it out of the mix and [...]

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Meetings – 6 Ways to Avoid that Sucking Sound

May 7, 2009

We attend lots of meetings. This isn’t necessarily bad. A well manged meeting is a great opportunity to move the ball forward. You can also get great stimulation from interaction with colleagues. Here are 12 ways to build relationships at work. But I’m afraid that many most meetings are so badly managed they are nothing [...]

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